Please introduce yourself:

Susan Sachatello, Senior Vice President, Marketing for Lands’ End

What is Lands’ End’s mission statement in the US today? What is the promise the brand brings to its clients?

Lands’ End promises to give our customers a great shopping experience where they will find stylish, high-quality products at an amazing value. We strive to be the beacon for what’s real… real value, real people, real difference.

Can you please describe the campaign and how it came to life?

The Big Warm-up was inspired by a similar endeavor in Boston known as the Big Boston Warm-up. In addition to collecting warm coats during November, a public art installation to elevate the issue of homelessness and engage the community opened on November 2nd in Boylston Plaza at Prudential Center in downtown Boston. The installation features 768 life-sized figures, each representing ten of the 7,681 homeless women, men and children in Boston. As coats are collected, the installation will be used to count down the number of coats collected and hearts warmed.

After positive response and strong support in Boston, Lands’ End extended the Big Warm-up effort to communities nationwide. Donation sites are located at more than 252 Lands’ End Shops at Sears and 13 Inlets® across the country and coats will be collected until November 30th.

How involved is Lands’ End with the Web and specifically Web 2.0 and social media efforts?

From Landsend.com and Facebook to viral videos and microsites, Lands’ End is always looking for ways to connect with customers through technology. Read on